GENERAL TERMS & CONDITIONS

Our Company: KAPLESHWAR OPTICS is the brand name owned by Vision World Private Limited having its registered office at 146, Rashbehari Avenue, Kolkata 700029 and warehouse at  285/F, B.B. Ganguly Street, 1st Floor, Kolkata 700012.

Official Website:www.kapleshwar.com 

Customer Care : We have a strong support network which can be reached easily through our customer care number +91 9840439303 and our support email id kapleshwar@kapleshwar.com Customer can call us or get in touch with us for seeking necessary information / clarification before placing orders. 

GENERAL TERMS AND CONDITIONS OF USE

Welcome to the official website for KAPLESHWAR OPTICS. We bring you online retail and information for various eye glasses and its related products. We also bring variety of designer and private label frames and sunglasses of reputed brands as well as local brands, related eye care products and contact lenses. We also provide information to help our clients in order to make effective and best purchasing decisions. It is our wish that the customers get all the desired information before placing order for products and get value for their money.

You agreeing our terms and conditions are clearly indicated to us by you when you click on our check box placed on the order page. If you do not agree to our terms and conditions then you are not allowed to purchase any products from our site. There might be instances when we will change our site or terms and conditions or specific policies in that case it is your responsibility to go through our terms and condition each and every time you visit our site. There might be instances when we may require to upgrade our software/website then the terms and conditions and/or specific policies might alter or change which will be updated by us each and every time that you logon to our website.

You incessantly use or visit our website will be perceived as you accept our change to terms and conditions.

CUSTOMER OBLIGATIONS AND CONDUCT

We assume that the personal information provided by you while filling our order form is accurate and complete. You must update your personal information to the company, If the personal information is inadequate, not complete or insufficient the company in such case will not be held liable/responsible for any damage and/or delays caused due to inadequate and insufficient information received from your end. Any information received by the company will be preserved with absolute secrecy and will not be disclosed or distributed to any other third party save and except when required by the law. The company reserves its rights to terminate the account if it is found dealing with fraudulent activities prompting the company to terminate and/or discontinue any usage of the company`s website by blocking its access.

The Company reserves the right to take legal action against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these terms and conditions.

The Following legal restrictions apply to our terms and conditions:

• To engage into activity that will lead to restrictions of other user from visiting our site.
• Posting on or transmitting through unlawful, obscure, abusive or objectionable material of any kind on this site is prohibited which would constitute an offence or otherwise which violates any applicable local, national or international law.
• Any unnecessary or unwanted intervention causing disturbance and hampering the privacy or business of the company is strictly prohibited without prior consent of the company`s website administrator.
• Any kind of copying and/or fixing and/or pasting and/or parsing any content from or within the website without obtaining any permission from the owner of the present website there by its usage, misuse, exploitations, selling is completely forbidden both in Indian and International legal systems and its copyright and trademark laws. If any such discrepancy is found the company reserves its rights to pursue its remedy by resorting to stringent measures both civil and criminal in nature in appropriate forum, such misusage of any content or images from the website without prior permission is strictly prohibited.

PRODUCT DESCRIPTION

KAPLESHWAR OPTICS will explore and endeavour all products of different descriptions available in daily use of business as accurate as possible on its website. The images and description are mere representation of the actual product and is expected to vary from the actual product. The company does not give/render any guarantee that each and every itemized product which have been displayed through its website as error free. The company further reserves its right to display the goods and its color as accurate as possible. KAPLESHWAR OPTICS further assures that the products displayed on the screen and its colors may not be 100% error free, slight modifications and/or variations may be possible while taking pictures/images of the said products and in such cases KAPLESHWAR OPTICS assures each and every customer to provide all necessary backups in order to make the product genuine as far as possible. If the product offered from the website is not as described on the website then immediately contact our customer care department or email us for further assistance at the earliest.

ORDER AND PURCHASE

• KAPLESHWAR OPTICS accepts each & every order placed by its customers on our website. A customer can place its order by transmitting its prescription on our email id as well as on the website.
• The company thereafter make necessary arrangements to fulfill the requirement of the customer.
• The company will not take any responsibility if the customer fails to provide the details set forth in its prescription. Once the order is placed and product/products is ready for delivery.
• The company will not take any additional responsibility for the order placed by you in case of actual fittings on your face. The company reserves right to deliver the product as per the specifications placed on the website.
• The customer should essentially insist on proper and valid prescription duly prescribed by qualified eye care practitioner.
• The company will use its best effort to ensure that the order placed by the customer is successfully executed subject to the availability of the product. In case the product is not available in the market the company will make the Refund.

SHIPPING POLICY (Conditions of Delivery )

• The product will be delivered free of cost anywhere in India.
• In case the product dispatch is delayed the customer will be notified.
• Customer should not accept the product if the seal is broken.
• Once the order is accepted the confirmation will be sent to the concerned customer either through his email or by SMS / Phone.
• Estimated time of delivery is 5 – 10 working days, few products might take some extra time as mentioned on the product page.
• All materials will be Delivered through reputed courier service.

CANCELLATION

Cancellation can only be done before the product is dispatched on the following terms and conditions :

• Sunglass/Frame/Contact Lenses – Cancellation can be done before the product is shipped or within 12 hrs of booking the order (whichever is earlier).Kindly call Customer care on 9840439303 to cancel the order
• Once the product is shipped the company will not accept any cancellation.
• The company reserves the right to cancel an order. The reason for cancellation could be due to :

1. In case the order request is not acceptable to the company.
2. Non-availability of the product.
3. Inaccurate product information or pricing discrepancies.
4. Due to reasons of any fraud.
5. Wrong usage of payment made by customer or incomplete information received from the customer.

Upon such cancellation made by the customer with intimation being given to the company within the prescribed time period mentioned above, then in that case the company shall refund 100% of the money and not otherwise.

RETURN & REFUND

• Sunglass/Frame – Product has to be returned within 7 days after receiving the parcel but not more than 14 days from the date of receipt by the company. Once the product is returned to us, we will inspect the product before making the refund.
• Refund can be made only if the product is in unworn & brand new condition, original seal box, instruction paper, warranty & other accessories if any. The product should not have been used or should not have any dirt or scratches or wear and tear or any kind of bent or twisted. The price tag and any other identification tag, the invoice and the original packing must be intact and in toto.
• In case the customer receives an incorrect product the customer is requested to contact the customer care as early as possible but not later than 3 days of receipt.
• Pricing shown on the product may vary as displayed on the website due to any technical or typographical error or information received from the supplier`s prices. In such cases the company shall make 100% refunds.
• The customer shall not accept the parcel if the seal is broken.